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Scrooge Didn’t Believe in Sentiment Analysis Either
I mentioned Ebenezer Scrooge, Charles Dickens’ fictional financier from A Christmas Carol, in a previous post on the importance of using new leading (rather than lagging) sources of data to improve...
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Customized Voice of The Customer Analytics using SAP HANA
At SAPPHIRE NOW and ASUG 2013, Mantis Technology Group CEO Doug Turner and Senior Consultant Jim Egan gave a presentation explaining how they provide their customers with sophisticated, customizable...
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